Some common difficulties can be easily remedied by checking out these frequently asked questions:
Who do I email with a technical query?
Where are the Computer Labs located & which lab do I use?
How do I log on to the Computers?
How do I log off the Computers?
What Software is available to BIS Students using the Computer Labs?
Can I save to the hard disks of the computers in the Labs?
How do I use USB Removable Storage Keys?
How do I use the Print Facilities in the BIS Computer Labs?
What are the Opening Hours of BIS Computer Labs in O'Rahilly Building?
Who do I ask for further assistance?
How do I request a new Student Card?
Who do I email with a technical query?
Please email BISTechSup@afis.ucc.ie directly if you have any technical queries.
Examples of techncial queries include:
- change of passwords,
- email issues,
- wireless issues,
- software requests,
- MSDNAA issues,
- IT Academy issues,
- printer or pc issues,
- swipe card problems,
- reaching quota on email or h:\drive and
- any other technical related issues.
This enables your email to be seen by every member of the technical team and ensures a prompt response to your query.
Where are the Computer Labs located & which lab do I use?
Computer Labs - Students can access the labs with their student ID. If there is a problem please fill in the online
or email bistechsup@afis.ucc.ie or call to
Room 3.70 if your card does not give you access
Undergraduate Lab Access - Please see Maps following this list
Course Name Year Access Permitted To:
BSc (Bus Info Sys) 1 B.02
BSc (Bus Info Sys) 2 G.80
BSc (Bus Info Sys) 3 G.79
BSc (Bus Info Sys) 4 1.112
BScA (Accounting) 1 B.05
BScA (Accounting) 2 B.05
BScA (Accounting) 3 B.05
BScA (Accounting) 4 B.05
BScF (Finance) 1 B.05
BScF (Finance) 2 B.05
BScF (Finance) 3 B.05
BScF (Finance) 4 B.05
B. Commerce 1 B.02
B. Commerce 2 B.05
B. Commerce 3 B.05
B. Commerce 4 B.05 only for those doing IS Modules
TUTORS WILL PROVIDE ACCESS TO LABS DURING TUTORIAL TIMES
EQL Users B.05 Limited Hours
Postgraduate Lab Access
Course Name Year Access Permitted To:
MSc (MIS) 1 2.110
MBS (MI/MAS) 1 + 2 B.04
MBS (E-Business) 1.111
MBS (Information Systems Business Performance) 1.111
MBS BIS 1.113, 2.122
MBA 2.110
PhD 2.110
Computer Labs located in the Basement of the O'Rahilly Building
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Computer Labs located on the Ground Floor of the O'Rahilly Building
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Computer Labs located on the Second Floor of the O'Rahilly Building
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How do I log on to the Computers?
All the PC's are using Windows XP as their Operating System thus you have to log in to use the PC.
Press CTRL + ALT + DEL keys together and when the logon screen appears with three blank boxes type the following:
Type your Username in the top box: Your User name will always be your student number.
Type your Password in the middle box: Your ID no. the first time you logon and then you change it to your own password New Password must be at least 6 characters and should include Alpha and Numeric Characters. It is case sensitive
Select your network domain name from the list in the end box: It will always be BIS in the BIS labs
How do I log off the Computers?
Log off the PC when you are finished using it as you are responsible for any unauthorised use of your login ID. Also, others will have access to your files on the server and will be able to use up your print quota.
Click the mouse on the [Start] button
Select the Logoff option.
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What Software is available to BIS Students using the Computer Labs?
- FULL ACCESS TO INTERNET
- WEB BASED EMAIL - for BIS students enabling them to email each other, email their assignments to their lecturers and send external email.
- MS OFFICE 2007 SUITE
- MS FRONTPAGE
- TESTOUT TRAINING SOFTWARE
- MS DYNAMICS
- VISIO 2007 Professional
- MS Visual Studio 6 e.g. Basic, Java, C++
- MS Visual Studio.NET
- MS Project 2007
- UNIX Client
- ORACLE Client
- MS SQL Client
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Can I save to the hard disks of the computers in the Labs Network Disk Space?
Students CANNOT save anything to the hard disks on the individual computers in the
labs. Every student in AFIS related courses is allocated disk space on a Network
Server.
Network Drive/Space = H:/drive
How to access the space on the Network Server
On your monitor screen you will see an icon in the top left corner called My Computer.
Double click the mouse on this icon and when the window opens you should see an
icon for the H:\Drive. This is your allocated space on the network server.
LIMITED
SPACE ON YOUR H: DRIVE
You have limited space only on the network server. When you
reach your limit the server will not allow you to save anything further to your
H:\drive until you have deleted some of the old files you have on there.
IMPORTANT:
Do NOT save games or other non-course material on this H:\drive as it will result
in having your computer privileges and your network space removed for a period of
time determined by the Systems Administrator.
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How do I use USB Removable Storage Keys?
In all labs, computers have the facility for the use of USB keys. To use your key
plug into any one of the usb ports located on the front panel of the system unit
IMPORTANT: When you are unplugging your USB key, you must do the following.
At the bottom right of you computer, on the Taskbar, you will see an icon as follows:
Right click on this icon and then click unplug or eject hardware. Highlight USB
Mass Storage Device and click Stop and then OK.
You will receive a message as follows: The USB Mass Storage Device can now be safely
removed from the system.
NB: If you do not unplug your USB key correctly, ie without first stopping it, it
can cause your computer to crash AND lose valuable data.
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How do I use the Print Facilities in the BIS Computer Labs?
There is a 10 euro charge for a print quota of 250 pages per student. Any
unused quota WILL be carried over to the next academic year.
This entitles a student to a print quota of 250 pages. This charge covers the maintenance
costs, wear & tear costs, and annual paper/toner costs of running the printing
service.
Any student who has used up their quota can purchase a further full quota for 10
euro or a half quota for 5 euro. Any quota not used by the end of the year WILL
be carried forward to the following academic year.
As you print, the quota will automatically reduce. Current quota can be checked
by placing the mouse pointer over the Printer + symbol on the right side of the
Start menu bar at the bottom of the screen.
If a document you print does not appear, do not re-print the same document continually
as this will reduce your quota. It may be that your quota has been used up or that
the printer requires attention from our technical staff.
If your quota has been used up you need to purchase more or if the printer requires
attention from our technical staff, you should contact Room 3.70, or email to bistechsup@afis.ucc.ie
if or use online
.
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What are the Opening Hours of BIS Computer Labs in O'Rahilly Building?
NB: LABS MUST BE VACATED IMMEDIATELY, WHEN REQUESTED TO DO SO, BY SECURITY STAFF
Monday - Friday 9.00 a.m. to 10.15 p.m.
Saturday 9.00 a.m. to 5.30 p.m.
Sunday 9.00 a.m. to 3.00 p.m.
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Who do I ask for further assistance?
Lecturing, Technical & Administration Staff are all here to help you - ASK for
that help!
Contact Us
We are located on the third floor of the right hand wing of the O'Rahilly Building
in room 3.70 OR Email: bistechsup@afis.ucc.ie or
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